Diana Ondoga- a banker and motivator

In the past, women were mainly seen in kitchens and markets. Never in boardrooms or places of decision making. That is all behind us because increasingly, women are transforming their communities and the country as a whole. One of these is Diana Ondoga, the newly appointed manager, Corporate Social Investment (CSI). The position is part of the sustainability unit and will support the implementation of Stanbic Bank Uganda’s Corporate Social Strategy, in line with the bank’s sustainability vision.

Diana is responsible for championing corporate social investment initiatives externally and internally to support the delivery of the organisation’s social and environmental impact objectives.

With more than 15 years of banking experience, Diana has excellently served in the areas of branch banking, operations, customer experience, leadership at senior level, sales management, core banking user support project management and learning and development.

Her banking journey started at Dfcu Bank in April 2006 as a relationship manager – retail sales in Arua. She held this position until January 2008. In February of the same year, for the next 18 months, Diana was the customer service manager at Nsambya branch. In August of 2009, she was promoted to branch operations manager, a position she held for two months. Thereafter, she joined the core system migration team as the consumer banking representative for one year. In October 2010, Diana became the financial analyst for the next three years. In November 2016, she became a core team member on the banking platform upgrade for the next year before becoming the customer service manager for over three years. In November 2017, Diana wrapped up her journey with the bank, moving to Stanbic Bank Uganda. Her first role that very November was customer contact centre manager, a position she held for the nearly five years. It was from there that she became corporate social investment manager in March 2022.

Leading the Voice Branch (customer contact centre), Diana created an ideal environment for a high-performance team enabling them to thrive. Through coaching and mentoring her team, at the Voice Branch, there was year-on-year growth of staff into higher positions in many spheres in the bank.

One of the activities she has worked on is supporting children in Kamwokya at Springs of Hope Nursery School alongside Chusa and Enjuba education foundation. Alongside colleagues, they spent many mornings reading with and to the children and supported Chusa with scholastic materials and Afro-Centric books from Enjuba. “Through partnerships like these, lives are transformed!” she said.

Diana is also a mentor to fellow women under Stanbic Bank leadership programme and has supported the in-house Toastmasters’ club helping colleagues build confidence in public speaking and mine their leadership prowess.

Summarily, Diana is a motivator, an experienced manager, skilled in customer service, banking, strategic planning, business process improvement, projects and branch banking. She is also a strong support professional with a bachelor’s degree focused in Social Work and Social Administration from Makerere University in Kampala.